AI Assistant

Evernaro uses AI to draft replies for incoming customer messages. The AI reads your business profile, knowledge base, and the conversation history, then suggests a response.

Important: The AI only drafts. A human team member must review, edit, and send every reply. Nothing is sent automatically.

When a new customer message arrives:

1. Evernaro processes the message in the background.
2. A draft reply appears in the conversation thread, marked as AI draft.
3. You can edit the draft, send it as-is, or discard it and type your own reply.

Tip: The better your knowledge base and business profile, the more accurate the drafts. Add common FAQs, pricing, and policies to Settings.

AI is powered by OpenAI. The platform admin configures the API key. It is stored securely on the server and never exposed to the browser.

Privacy: Customer messages are sent to OpenAI for generating drafts. Do not include sensitive personal or financial information in your knowledge base if you want to avoid exposing it to the AI provider.

If you do not see AI drafts:

• The AI provider key may not be configured yet.
• Your plan may not include the AI assistant feature.
• The conversation may have moved on before the draft finished.
• There may not be enough context (business profile or knowledge base) to draft a reply.